Reservation Policy

Reservation Policy:
Once the deposit has been paid (usually 50%), we accept either Visa or MasterCard, we will issue a receipt which is your booking confirmation. The balance of the rental will be due upon check in however this may be paid beforehand, if so please kindly ask us. No reservations will be accepted unless a deposit has been received, our receipt issued, and the booking confirmed by us in writing by email.
Please be aware that no more than the number of guests shown may stay in the property. This excludes cots & folding beds, please ask us for more information.
No animals or pets of any type are allowed in the property.
Full terms and conditions of occupancy will be provided upon check in and they are also shown below under Rental Terms & Conditions

Cancellation Policy:
CANCELLATION BY YOU:
Once you have paid the deposit and if for any reason you need to cancel the booking then please kindly let us know as soon as you can. The following terms will apply:
a) Up to 45 days before Check In: A full refund of the deposit paid less any charges incurred by us.
b) Less than 45 days before Check In: No refund is available, however we may be able to credit the deposit to a new booking for alternative dates in the same year, depending on availability.

CANCELLATION BY US:
If for any reason we may have to cancel your reservation due to unforeseen circumstances or circumstances out of our control, we will contact you beforehand and discuss what options are available.

Check In / Out & Key Collection:
In all cases check in is after 14.00 and check out is at 10.00. If we can accommodate any changes to this, we will advise you. If a later check out is required, please enquire at our reception the day before you are due to leave.

Keys may be obtained 24 hours a day. During office hours please come directly to our reception and check in. If you are due to arrive out of office hours, please contact us a few days beforehand and let us know your arrival details. We will then advise you the process of key collection and how to get to the property you have rented.

Rental Terms & Conditions

Check In / Check Out
In all cases check in is after 14.00 and check out is at 10.00. If We can accommodate any changes to this, We will advise You. If a later check out is required, please enquire at Our reception the day before You are due to leave.

Damages
Any damages or breakages caused to or in the apartment during your residency will be compensated by You.

Pets
No pets are allowed inside the apartments.

Smoking or illegal substances
No smoking or the possession or use of illegal substances is allowed in the apartment.

Safe
All the apartments are equipped with a safe; this item may be rented from Us at reception. We are not responsible for loss of or damage to any items including cash, documents, valuables left in the apartment.

Loss of Keys
If You mislay the apartment keys during Your stay We will charge You €30 for a new set. If this happens when We are closed, then there is also an additional call out fee of €50. If We have to arrange for an emergency locksmith, You will be responsible for all the costs involved.

Housekeeping & Maintenance
The apartment will be provided to You clean and tidy and ready for habitation.
We require You to leave the property in a reasonable state when You check out. Our maid service does not include the cleaning of cooking utensils, plates, crockery, clothes washing / ironing or garbage removal. If necessary, We reserve the right to access the apartment to carry out maintenance or inspection. Maid service is provided every other day unless any changes are agreed by Us. Each apartment has been visited and checked before Your check in. The descriptions contained in Our marketing information is correct and presented in good faith. If there is any problem, You are asked to report the issue to Us at Our reception as soon as possible. You are obliged to give Us the time to resolve the problem.

Behaviour
The person whose name the booking is under is responsible for the proper and the decent behaviour of all Your party who will be staying in the apartment. If You or one of Your party does not behave correctly or violates any the terms and conditions of this document or the terms and conditions of the Old Village Rules & Regulations We may take any action We deem necessary to protect Us and the apartment. If any member of Your party has been contacted by the GNR (Police) We must be informed immediately of the details, even if any charges are levied or not. We will take any action We deem necessary to protect Us and the apartment. This may well lead Us to remove You and Your party from the apartment.

Occupancy
No more guests may stay in the apartment than the number originally booked and noted on Our Guest Check In Form. If this policy is breached by You, We are allowed to take whatever steps We deem necessary to protect Us and the apartment. This may result in asking You and all Your guests to vacate the property immediately, there will be no refund of monies paid as You have breached the rental conditions. You may be requested to pay an extra cost for the extra number of guests You have in the apartment. This charge will be no less than the difference in price between Your allocated apartment and the price of the next sized apartment that would accommodate the total number of guests. We will not upgrade Your apartment. We will decide the necessary action to take at the time. No subletting is allowed. No entrance is allowed into the apartment except for You and Your party without gaining Our permission beforehand. No guests of dubious intent may visit or stay in the apartment.

Responsibility
During Your stay You are responsible for keeping the apartment in good order and free from damage. Please respect the items of the owner and do not try to open the owner’s cupboard as these items do not belong to You. Please make sure the air conditioning is switched off when You go out during Your stay. When You go out during Your stay please make sure You close all the doors and windows. When You are due to check out please make sure both of these items are actioned, thank you.

Court of Law
Portuguese law shall apply to any dispute and the parties submit to the exclusive jurisdiction of the Portuguese courts.

Privacy
We follow the data protection laws in force in the EU.

Old Village Rules & Regulations
Around the village there are boards outlining the dos and don’ts, whilst you are on site. Please kindly read and follow these.